Simplify and manage end-user environments with comprehensive solutions from Insight — built on industry best practices and tailored to each unique environment. We’ll help you:
- Improve the end-user experience.
- Reduce end-user support costs.
- Eliminate shadow IT and reduce associated risk.
- Increase stability via program governance.
IT support for the modern workforce
Today’s workforce includes some of the most digitally savvy end users in history, newly remote workers, and hybrid workers who have been on- and off-site for decades. How do you ensure your end-user support meets diverse needs and delivers on key business requirements?
Get the features you need with Insight’s service desk:
- 24/7/365 level 1-3 support
- ITIL and SLA-based service delivery
- Multilingual and international service desk support
- Live support available through chat or phone
- Automation and self-service capabilities
- Knowledge base management
- On-demand dashboards and scheduled reports
Service desk: IT support that drives results
Our dedicated specialists will transform your business by working as an extension of your team. We’ll help empower your employees no matter where they work with self-service options that are convenient, scalable and certified.
Tech Hub: Improving virtual support for advanced issues
How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.
Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.
How Tech Hub works
You’ll be able to offer employees personalized IT support that mirrors the office experience. End users can get assistance virtually, in-person or through device exchange kiosks. With Tech Hub, you’ll be able to offer support that includes:
- Flexible virtual support options
- Efficient responses to break/fix events
- Faster issue resolution for the hybrid workforce
- Improved employee satisfaction and net promoter scores
Managed workplace services that drive results
We’ve helped IT organizations across every industry increase reliability, boost flexibility and transform end-user support.
10-15% ticket reduction via actionable self-service portal with knowledge bases
15-20% CSAT increase via enhanced channels and lower mean time to resolution
10-15% increase in first call to resolution via knowledge management best practices
9-hour productivity increase on average per employee per year
20-25% cost reduction by end of contract compared to year one
Support for your devices
Ensure your devices aren’t the source of inefficiency using our full spectrum of capabilities:
Procurement, deployment, maintenance and disposition services simplify asset management and optimize technology return on investment.