When your devices are down
Your teams are, too
Enjoy flexible PC support and repair options tailored to keep your business running smoothly, empower your team to perform at their best, and enable your IT staff to achieve more with dependable HP® PC support.
Three adaptable choices
Pick the best fit for your business needs to maximize your IT investment while easing your IT workload.
Essential, reliable expert support
Resume your work in no time with remote support and seamless onsite repairs. With optional device health insights, you can resolve issues faster and maintain smooth device performance on a budget.
Premium, predictive support
Minimize interruptions with AI-driven predictive issue detection and user alerts, plus 24/7 remote support. For physical repairs, simply submit an automated ticket to request an expert technician.
Premium+ for rapid expert resolution
Prevent productivity disruptions with rapid response and repair. Benefit from AI-powered predictive issue detection, 24/7 expert remote support, HP parts, and onsite device repair for smooth operations.
| Essential Reliable expert support & convenient remediation |
Premium Predictive support, when and where you need it |
Premium+ Proactive issue detection with rapid expert resolution |
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| Service Execution | Reporting the incident | 24 hours, 7 days a week via web | 24 hours, 7 days a week via web, live remote support, or automated ticketing | 24 hours, 7 days a week via web, live remote support, or automated ticketing |
| Remote support |
Standard business hours Online chat and phone* |
24 hours, 7 days a week Online chat and phone* |
24 hours, 7 days a week Online chat and phone* |
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| Response time | Next Business Day response | Next Business Day response | Next Business Day response | |
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| Hardware and Data Protection | Included features |
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| Optional add-on cababilities** |
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| Coverage Length | Select length of coverage |
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| Pricing | Varies by hardware platform, add-ons, and length of coverage | |||
*24/7 phone support available in English only.
**Availability of add-ons varies by package.
Premium+ Support
Ensure your employees stay productive no matter where they work. With HP Premium+ Services, minimize downtime by proactively identifying and resolving device issues.
Need more? Choose add-ons.
Reinforce your support with custom options — accidental damage protection, defective media retention, travel support, and advanced diagnosis and remediation technology.
Post-warranty
Enhance your tech investment. Keep your current devices running efficiently and get more time to strategize your next refresh by adding an extra year of warranty coverage with Post-Warranty Support.
A renewable option
- Refurbished PCs with 100% OEM parts
- 1-year standard warranty included
- Battery replacement
- Flexible offering
- High performing devices with less cost
