Unless Client has a separate written agreement with Insight that governs the subject matter set forth in this Insight Return and Claims Policy, then the following terms and conditions shall apply:
1. General. The return of hardware, software and third party branded services purchased from Insight (collectively, "Product(s)") is subject to specific manufacturer, publisher, distributor and service provider (collectively, “Suppliers”) restrictions. Such Suppliers may provide limited or no returns of Products. If the Supplier accepts returns, Client may return Product and Insight will grant Client credit in an amount equal to the original purchase price for the Product less any applicable restocking fees. Returns are also subject to the rights of return and processes below. If Client fails to return Product within the applicable Return and Claims Policy period or if the Product does not meet the rights of return and processes under this Return and Claims Policy, the Product is considered accepted by Client and not returnable.
2. Rights of return:
2.1. Permitted Product returns:
Hardware: if permitted by the manufacturer or distributor's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer's sealed package, and 2) return is requested within 30 calendar days from shipment of goods from origin. If the manufacturer or distributor does not allow the return of Product, Client may not return the Product to Insight.
Software and third party branded services: if permitted by the publisher, distributor or service provider’s return policy, software or third party branded services may be returned if requested within 30 calendar days of purchase except as otherwise stated on Insight’s quote. If the publisher, distributor or service provider does not allow the return, Client may not return the software or third party branded services to Insight.
2.2. Non-returnable Product (not all inclusive): The following Products cannot be returned to Insight:
2.3. Order discrepancies: All order discrepancies (shortages, mislabeled product, wrong item received, or overages) must be reported to Client’s sales representative or Insight Returns Department as soon as possible, but no later than 5 calendar days of receipt of shipment.
2.4. Damaged products: Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, all damages should be noted on the carrier delivery record prior to the driver leaving Client’s premises. Client must contact their sales representative or Insight Returns Department as soon as possible, but no later than 5 calendar days after receipt of shipment to submit a damage claim to Insight. Please save the Product and all original boxes and packaging.
2.5. Carrier outbound lost shipments: Outbound shipments to the Client that are lost by the carrier must be reported to Client’s sales representative or Insight Returns Department within 30 calendar days of shipment or invoice date.
2.6. Defective: Report defective units to Client’s sales representative or Insight Returns Department as soon as possible, but no later than 15 calendar days of receipt of shipment. If permitted and before returning a defective item, most manufacturers and distributors require that the Client contact them and submit a tech support case before Client may proceed with a return. In addition, some manufacturers and distributors require defective Products be handled directly with them. Insight Returns Department can provide the manufacturer's contact information.
3. Process: All returns must have an Insight Return Materials Authorization (RMA) number. If the return meets Insight's return guidelines, Client may obtain an RMA number as follows:
3.1. Contacting Client’s designated Insight sales representative for assistance in submitting a return request.
3.2. Completing the RMA Request Form link provided at the end of this policy.
3.3. Contacting the Insight Returns Department: 800.827.6100. Please leave a message and Insight shall seek to return all calls within one business day.
3.4. In order to process a return, please have the following information on hand when requesting an RMA number:
3.5. Once the RMA number is issued, please note:
3.6. RMA numbers cannot be extended or reissued.
3.7. To ensure the return is fully credited, please follow these guidelines:
3.8. All returns must contain:
3.9. Incomplete returns may automatically be assessed a 50% restock fee or Insight may reject incomplete returns which may be sent back to the original Client ship to location at Insight’s sole discretion.
4. Refund Policy: To the fullest extent permissible under applicable law, Client agrees that Client’s sole remedy shall be to return Product in accordance with the terms above and, if applicable, to obtain credit in the amount of the purchase price paid by Client to Insight, less any restocking charges and other return fees. A credit will first be applied against any outstanding obligations that Client owes Insight, at Insight’s sole discretion.
Revised September 2025