By Insight Editor / 9 Jun 2020 / Topics: Featured Artificial Intelligence (AI) Customer experience Workforce
In this report, Forrester discusses a number of innovation trends that will likely play a major role in shaping the new normal of the modern workplace.
Topics include:
Engaged employees generate 81% higher customer satisfaction and half the employee turnover.
The future of work could require sizable investments outside the scope of technology.
Forrester predicts around 80% of jobs will be transformed by automation technologies by 2030.
CIOs are especially encouraged to read this report to better understand the impact of automation, employee experience and Artificial Intelligence (AI) in the workplace.
This report will help you track current trends in the workplace so you can shape your organization’s strategy for the future.
Forrester Research is one of the most influential research and advisory firms in the world, working with business and technology leaders to develop customer-obsessed strategies that drive growth.
