Client story Travel Giant Enhances Operations From Ship to Shore
This major travel brand needed support across architecting, automation, compliance and cloud apps.
By Insight Editor / 19 Mar 2024 / Topics: IT optimization Cloud
Client industry:
Travel
Challenge:
Tackle several operational challenges to streamline processes and keep competitive pace.
Solution:
Wide-ranging support across patching, compliance and infrastructure
Insight provided:
- Consulting Services
- Compliance management
- Automation implementation
- Vulnerability management
- Patching process support
- Rearchitecture of critical systems
Outcomes:
- Hundreds of internal IT hours saved
- Improved customer experience
- Reduced downtime of casinos
- Reduced burden of deployment updates
- Reduced threat of security breaches
- Significant reduction in patch time (from an hour to seconds)
- Eliminated connectivity concerns for patching
- Accelerated app update process
- Improved crew- and customer-facing app operations
- Continued PCI DSS compliance with recently introduced requirements
Capabilities in action:
This major travel brand is focusing on architecting, automation, compliance and cloud apps — partnering with Insight for strategic expertise that’s transforming the business.
Improving operations to accelerate transformation
Rearchitecting casinos: Keeping a customer favorite online
For this well-known cruise company, onboard casinos are a major attraction for customers. Wanting to avoid downtime of other systems from interrupting this important customer-facing operation, the client is prioritizing the migration of casino architecture to an isolated environment.
Outcomes:
- Hundreds of internal IT hours saved
- Improved customer experience
- Reduced downtime
Automation to support updates and innovation
Previously, making changes to deployments on ships was manual. With a far-reaching geographical footprint, the process was often time-consuming and challenging for IT teams — discouraging them from making frequent changes. With automation from Red Hat Ansible, operations like updating deployments will be streamlined.
Outcomes:
- Reduced burden of deployment updates
- Enabled innovation
Accelerated patching processes for better security
When it came time for device patching, this client needed to connect to shore resources. This process could take up to an hour per system and was sensitive to potential connectivity issues which could add even more time to the process. By leaning on Insight to implement Red Hat Satellite, mirrored copies of assets on ships accelerate the patching process to just seconds.
Outcomes:
- Significant reduction in patch time (from an hour to seconds)
- Eliminated connectivity concerns for patching
- Enabled faster security patching
Advancing app operations with improved cloud structure
Looking to boost ship operations that impact customers like the reservation system, the client is setting its sights on a modern approach to a focused number of existing apps. Insight helped restructure the deployments and leveraged Red Hat OpenShift to improve their management. The client is eager to complete this process for additional existing apps to boost more enterprise operations.
Outcomes:
- Accelerated app update process
- Enhanced crew- and customer-facing app operations
Vulnerability management through improved vulnerability and patch management
Device patching is crucial to protecting assets against known vulnerabilities, but it can be challenging to keep up with for large, international organizations. To prevent breaches and stay in compliance with PCI DSS requirements, this client needs support managing its patching processes. Insight Qualified Security Assessors (QSAs) are conducting evaluations of current processes and will provide recommendations for improvements.
Outcomes:
- PCI DSS compliance
- Reduced threats of security breaches
Public key infrastructure (PKI) migrations
The client’s PKI infrastructure was reaching its end of life and required a refresh. Insight stepped in to upgrade the environment and to ensure new PCI DSS requirements impacting encryption key management were met at the same time.
Outcomes:
- Continued PCI DSS compliance
- Retired outdated PKI infrastructure
