Introducing your 8x8 eXperience Communications Platform
Power your agile business with secure, unified customer and employee experiences.
Insight and 8x8 achieve your contact center needs.
Every teammate is responsible for customer experience — and XCaaS by 8x8 delivers the tools they need to make it happen, from the front desk to the contact center and beyond.
Reliable, easy and secure
You’ll boost agent productivity with 99.999% uptime and a unified toolset that eliminates app confusion.
Engaging and collaborative
Better team engagement and increased operational effectiveness lead to better customer experiences.
Customer-centric
Omnichannel support and proactive, Artificial Intelligence (AI)-powered self-service improve customer journeys.
Adaptive in real time
Robust analytics features equip agents with timely feedback, intelligent coaching and collaboration tools.
8x8 business phones
8x8® business phones elevate the quality and reliability of your interactions, giving you a competitive advantage. With this modern, cloud-based system, you’ll experience award-winning voice quality in the office and on the go.
It seamlessly integrates with the apps you already trust — including Microsoft Teams® — and your Customer Resource Management (CRM) system. And, 8x8’s fully secure data centers support business continuity and resilience.
Video meeting solutions you can count on
Fit for businesses of any size, 8x8 video conferencing solutions are fully secure, reliable and simple to use. They’re packed with intuitive features that create better virtual meetings for everyone involved.
Key features include:
- High-definition video conferencing on any device
- Rich content sharing and collaboration
- Enterprise-grade reliability and availability
- 100% security and encryption
The 8x8 chat platform
Connect your teams in an instant with the 8x8 business chat platform. It lets you easily access conversations with contacts both within your same phone system and on external chat applications.
8x8 Communication APIs
Customers want to communicate across a variety of channels — from a quick password request in an SMS text to chat with customer support on popular messaging apps.
8x8 Communication APIs empower your customers to reach you on the communication platforms they prefer — while streamlining your workflows and simplifying growth.
Imagine a worry-free path to the cloud.
Insight’s direct relationships with premium partners, combined with our global capabilities, help us deliver a complete cloud solution for your organization.
Deep cloud expertise
Don’t navigate the cloud alone. We have the expertise to help you find, evaluate and select the right cloud solutions.
Vetted solutions
We extensively evaluate every technology provider and product, and only offer vetted, best-in-class cloud solutions.
Extensive experience
With in-depth cloud knowledge, Insight's teams have extensive experience moving clients from on-premise PBX to 8x8 cloud VoIP.
One platform. One experience.
With 8x8 solutions from Insight, you’ll empower every employee, delight every customer and power business agility.