Glossary What is Remote Monitoring?
By null / 1 Jan 2023 / Topics: Modern workplace Hybrid workforce
IT teams use remote monitoring to proactively address technology issues and manage day-to-day needs. Diagnostic data and control tools are centralized into a single dashboard through remote monitoring solutions — increasing IT flexibility and agility for technical support.
Managed Service Providers (MSPs) and businesses alike use remote monitoring to support a variety of activities. For servers, networks and end-user devices, remote monitoring can help with:
- Providing software and system updates
- Tracking and resolving technical issues
- Assessing machine performance
The increased visibility and control from a remote monitoring solution can reduce help desk calls, lead times and downtime. You can also optimize overall performance of IT assets and lengthen an asset’s lifecycle.
While MSPs have been the biggest users of remote monitoring, many internal teams now use remote monitoring to support hybrid workforces and manage the resulting device proliferation. Taking this systems-based approach, where you can see the full picture of how your IT system operates from a single location, is growing in importance as businesses navigate digital transformation and modernization.
With remote monitoring tools, IT streamlines its management and support tasks. Meanwhile, employees experience less technical interference, so they can be more productive.
How can remote monitoring be used at your business?
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