Solution brief Managed DEX
Key takeaways
- Proactive & Automated Resolution: Insight shifts IT from reactive troubleshooting to proactive management using AI-driven "self-healing" workflows and automated remediation to fix issues before they impact employee productivity.
- Data-Driven Strategic Insights: By leveraging industry-leading platforms like Nexthink, Insight provides deep visibility through Digital Experience Score dashboards and actionable analytics, turning technical metrics into a strategic roadmap for ROI.
- Seamless Ecosystem Integration: The solution is built to work holistically with a company’s existing tech stack (such as ServiceNow, Intune, and Azure AD), ensuring that device management, compliance, and reporting are unified and streamlined.
Transform your workforce’s digital experience into a strategic advantage.
Our solution
Managed DEX empowers your business to move from reactive support to proactive, data-driven experience management. Insight leverages industry-leading platforms (including Nexthink) to monitor, analyze, and optimize every aspect of the digital employee journey. Through continuous platform optimization, automated remediation, and actionable analytics, we help IT teams resolve issues before they impact users, reduce costs, and deliver measurable improvements in productivity and satisfaction.
Features & benefits
Our Managed DEX service is delivered in structured phases, typically beginning with a six-month baseline period followed by ongoing optimization. You’ll benefit from:
Discovery & Onboarding
Assessment of your environment, devices, and key apps, plus setup of cloud instance, SSO, and business system integrations.
Baseline Analysis
Real-time monitoring of device performance, app stability, and user sentiment to set benchmarks and uncover quick wins.
Continuous Improvement
Regular reports, stakeholder sessions, and executive reviews to align goals, track progress, and drive enhancements.
Automated Remediation
AI-driven remote actions and self-healing workflows to resolve common issues and optimize device and application performance.
Expert Guidance
Dedicated DEXperts for ongoing support, tailored recommendations, and roadmap development for long-term success.
Outcomes
Digital Experience Score Dashboard: Comprehensive visibility into device health, app performance, and user experience.
- Monthly & quarterly reports: Actionable insights, KPI tracking, and recommendations for improvement.
- Remote action playbooks: Automated scripts for remediation, compliance, and optimization.
- Persona-based catalogs: Tailored device and app bundles for different roles and business needs.
- Executive roadmap: Strategic recommendations for expanding DEX capabilities and maximizing ROI.
Built on trusted technology platforms
Insight’s Managed DEX leverages leading solutions like Nexthink for real-time analytics, automated remediation, and deep visibility across your digital workplace. Integration with platforms such as Intune, ServiceNow, and Azure AD ensures seamless device management, compliance, and reporting.
Expansion opportunities
Advanced Automation
Expand remote actions and self-healing workflows to cover more use cases.
Sentiment Integration
Pair technical metrics with employee feedback for a holistic view of digital experience.
Cross-Platform Visibility
Extend monitoring to mobile devices, virtual desktops, and collaboration tools.
License Optimization
Reclaim unused software licenses and reduce spend with targeted reclamation campaigns.
Executive Dashboards
Customize reporting for leadership with business outcome tracking and ROI insights.
Methodology
Why Insight?
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. As a Fortune 500 technology company, backed by 35+ years of expertise and a deep network of 6,000+ partners, we deliver secure, end-to-end IT solutions for organizations around the world.
By Insight Editor / 25 Mar 2026 / Topics: Employee experience , Hybrid workforce , Modern workplace
