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IBM Concert: Close the Gap Between Insight and Action
Security and operations teams are overwhelmed by fragmented tools, siloed telemetry, and growing operational complexity. IBM Concert, available from Insight, provides an agentic operational layer across applications, infrastructure, networks, and security, to help your team move from insight to action faster.
Why operations teams are struggling
AI was supposed to simplify IT operations. Instead, it exposed a deeper problem: Organizations generate more insights than ever, but their ability to act on them has not kept pace. Teams rely on disconnected tools for observability, security, optimization, and operations, creating an execution gap between what teams know and what they can do.
87% of IT teams use multiple tools, but only 29% of alerts are actionable.
The result:
- Fragmented risk data across teams and environments
- Slow incident investigation and remediation
- Hidden vulnerabilities and compliance gaps
- Expiring certificates and infrastructure drift
- More time spent assembling context than taking action
Generative AI-powered risk prioritization
IBM Concert® connects your data, context, and workflows across applications, infrastructure, networks, and security systems into a shared operational view. Instead of surfacing signals in separate tools, Concert correlates them in real time to help teams understand what happened and why.
Concert uses generative AI and agentic workflows to:
- Correlate signals across logs, metrics, events, and alerts.
- Analyze application topologies and dependencies.
- Identify likely root causes.
- Prioritize vulnerabilities, compliance gaps, and expiring certificates.
- Recommend next-best actions and remediation workflows.
This helps teams resolve issues before they impact the business.
Gain visibility. Optimize performance. Strengthen resilience.
Modern operations require more than isolated insights. IBM Concert connects telemetry, dependencies, and operational workflows across domains, helping teams improve visibility, optimize resources, and strengthen resilience with AI-powered intelligence.
1. Observability
Cross-domain observability: Application-centric observability provides a complete view of network performance from the application perspective, while continuously testing availability and performance from both application and network viewpoints
Immediate contextual insight: Delivers immediate contextual insight into how dependencies interact and connect across domains, exposing the business impact of issues and accelerating root cause analysis
Intelligent incident investigation: Leverages agentic AI and AI-powered incident remediation to help reduce downtime, enhance service reliability, and accelerate incident resolution
2. Optimization
Full-stack, near-real-time visibility: Connects to your existing infrastructure to provide visibility into resource usage across on-premises and hybrid multicloud environments
Right-sizing recommendations: Continuously generates right-sizing recommendations for resources to help maximize efficiency and performance of applications and infrastructure
Smart resource alignment: Aligns resource decisions with business goals such as cost governance, sustainability, and service-level objectives
3. Resilience
Accelerated insights: Correlates disconnected data from apps, infrastructure, networks, and tools, creating a single view across hybrid and multicloud environments
Automated workflows: Maps controls to standards, recommends actions, and triggers automated remediation to help ensure faster recovery and continuous compliance
Proactive risk-based app resilience: Provides a measurable, scalable framework to evaluate and improve application and network resilience by prioritizing risks
Build risk reduction into everyday operations.
IBM Concert helps organizations reduce operational risk proactively by embedding AI-driven visibility, prioritization, and remediation into everyday operations.
Integrate risk reduction in everyday workflows.
Build risk reduction into application development and operations resilience processes vs. addressing risk after issues emerge.
Clear risk view across environments.
Bring together signals from code, dependencies, certificates, OS, and infrastructure into a central source of truth, enabling development, SRE, and ITOps teams to act on the same data.
Prioritize risk.
Use AI-driven scoring that considers severity, exploitability, and environmental context, helping teams look beyond raw severity and focus on operational risk.
Built for hybrid operations
Concert is built for hybrid environments and works alongside your existing tools, helping you preserve the value of prior investments while gaining shared visibility and context across applications, infrastructure, and operations.
Full-stack observability
Unified incident investigation and response
Resilience insights across services and dependencies
Low-code workflow orchestration and automation
Turn operational insight into meaningful action.
Cut through complexity, prioritize the risks that matter most, and respond faster with AI-powered operational intelligence. Insight and IBM Concert can help you connect visibility, automation, and resilience across your existing environment without starting from scratch.
Source:
LiveAction. (September 2025). Stop network chaos: A path to mature network observability.
