Analyst report Complimentary Forrester report: SMBs Your Tech Choices Impact the Employee Experience, Whether You Plan for It or Not
By Insight Editor / 20 Feb 2020 / Topics: Devices Modern workplace Featured
For Small and Midmarket Businesses (SMBs), high employee engagement is imperative as multiple studies highlight its direct, positive correlation to business performance and customer satisfaction. In this study, conducted by Lenovo and Forrester, uncover Employee Experience (EX) trends among global SMBs — and the strategies essential for EX success.
Topics include:
- Key drivers of employee experience for SMB employees
- Barriers in improving device experiences
- Finding the right technology to equip the SMB workforce for EX success
- Steps to building a solid workplace technology foundation
Only six out of 10 SMB employees are satisfied with their overall work experience.
28% of employees claim they have numerous grades of computers to choose from.
42% of buyers say that their internal IT teams are not trained to manage all device problems.
SMBs typically associate empowerment and inspiration with employee experience, yet they routinely miss the direct link between technology and their employees’ daily experiences.
Who is this study for?
This study surveyed 800 employees and device buyers from small and midmarket businesses globally. IT business leaders, decision-makers and SMB buyers will find this study a valuable resource in understanding the motivations behind present and future employee demands — and the relationship between EX and workplace technology.
What will I learn?
You’ll discover how the lack of technology and mobile device options impact employee productivity and satisfaction. You’ll also learn how you can mitigate challenges during the device lifecycle to drive business growth.
About Forrester
Forrester
Forrester Research is one of the most influential research and advisory firms in the world, working with business and technology leaders to develop customer-obsessed strategies that drive growth.
