Insight Cisco software & CX adoption team 

The Insight Cisco software team provides training on the tools and processes to manage your software purchases. We’re here to offer assistance with licensing, product usage and adoption, reconciliation, true forwards, software renewals and more.

For Cisco Adoption service requests:

CiscoAdoption@insight.com

For Cisco Software assistance:

CiscoSoftware@insight.com

For Cisco Smart Account questions:

SmartAccounts@insight.com

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EA Workspace access

Log in with your cisco.com user ID and password to access EA, devices, transactions, provisioning requests, reports, preferences and support.

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Add users to the Smart Account.

To grant access to additional users, you must add their cisco.com user IDs or associated email addresses to the appropriate Virtual Account within your Smart Account. For more information on how to add users to a Smart Account, please refer to the Manage Smart Accounts for EA Customers quick reference guide. For assistance and/or issues with adding users to your Smart Account, contact smart-support-team@cisco.com.

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Downloading the EA software

Your EA software, when available, can be directly downloaded from the EA Workspace. If this option is available for a particular suite, you can select “Download Software Images” from the Actions submenu.

Please note that at this time, only a limited number of software images are available for direct download from the EA Workspace. Please refer to the EA release notes for a list of suites with software images. For training on how to download software images, please refer to the User Guides/FAQs – EA Workspace Admin Guide in the training resources below.

Thumbnail of asset available to download below

Welcome to CX Cloud 

Cisco CX Cloud is a single digital platform enabling you to consume your service offers and manage your Cisco investments. You can track your asset coverage, advisories, and support cases, and take advantage of learning resources to predict better outcomes for your business faster.

Read the ebook

Related content

Training resources

Learn more about the EA enrollments and watch self-paced EA training videos on how to generate licenses from the Advanced Training panel in each EA suite section below:

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Cisco DNA

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Cisco Data Center

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Cisco Collaboration

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Cisco Security

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Self help

The following resources are available within the EA Workspace:

  • Release notes
  • User guides/FAQs – EA Workspace Admin Guide
  • Video tutorials
  • Cisco One – License Levels and Supported Models
  • Collaboration – Licensing Activation Guide

Getting started with Webex

The following resources are available for Cisco Webex Calling, Meetings, Messaging and Essential first steps.


  1. Accessing your Webex admin portal

    You can access the Webex Control Hub, here. Log in with your User ID and password to access your company’s Webex domain.
  2. Adding additional users in the Webex admin portal

    To grant access to additional users, you must add their associated email address(es) through the Users option on the Webex Control Hub. For more information, please refer to the Ways to Add and Manage Users in Cisco Webex Control Hub quick reference at help.webex.com.
  3. Downloading Webex client software

    Your Webex client software can now be directly downloaded from the Downloads section of help.webex.com.
  4. Access training, self help and support for Webex

    Training - For live and recorded training, please refer to the Cisco training schedule.
    Access Training - Self-Service Guide for Setting up Cisco Webex
  5. Additional Self-Help - Webex Getting Started, Ask the Community

When you complete the checklist,

you can earn up to $75 in gift cards by completing your Cisco Webex software set-up.
For completing the first three tasks, users will be awarded with a $25 gift card. When the final three tasks are completed, users will be awarded with a $50 gift card.

Get started

EA Workspace & Cisco technical support:

License Generation Escalation:

Contact the EA desk for any escalations related to license generation.

Available 8:00 a.m. – 5:00 p.m. ET

If you have questions related to the Cisco EA after you have reviewed the documentation and recordings, please send an email to:

  1. ea-postbooking-support@cisco.com for Security, Cisco DNA, Cisco One and Cisco Data Center or reach out directly to the Insight Cisco support team
  2. licensing@cisco.com for any Flex EA agreement licensing or reach out directly to the Insight Cisco support team
  3. collab-ela-support@cisco.com for perpetual collaboration ELA licensing

Support Case Manager (SCM):

Support questions regarding Software Licensing can now be resolved via Support Case Manager. This will allow faster routing of the issues and resolution. Click here to learn how to open a case in SCM.

EA Licensing Support:

Any issues related to the EA Workspace

Available 24/7licensing@cisco.com

Technical Support (TAC):

For hardware and software technical product support, such as SMARTnet

Available 24/7 — 1.800.553.2447

Have more questions?

Our dedicated Cisco support team is here to answer all your questions.

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