Client story Medical Billing Company Secures Valuable Information With a New Data Center
Insight built a major data center site for an international medical billing company, providing timely and professional service tailored to its needs.
By Steve Solomon / 15 Aug 2019 / Topics: Data center Hardware Networking
Facts at a glance
Client industry:
Medical billing
Size of company:
2,000+ employees
Challenge:
The client needed to build a secondary data recovery center to protect against critical data loss in the event of a natural disaster.
Solution:
- Dell servers
- Cisco switches
- VMware software-defined data solutions
Results:
- Reduced recovery time from 24–60 hours to five minutes
- Fully functional backup data center
- Product solutions servicing all of the client’s current and future hardware, software and mobile device needs
Solution area:
Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.
An international medical billing company aspired to build a backup recovery center in a remote location. The new data center needed to provide essential backup in the event of critical data loss. It would also have to ensure compliance with Health Insurance Portability and Accountability Act (HIPPA) standards.
The billing company had unsuccessfully attempted the data center build with another business in the past. It didn’t want to repeat the same mistake of choosing an unreliable partner. The search began for a provider who could effortlessly handle this ambitious project.
Earned trust
Insight needed to earn the company’s trust the old-fashioned way — one phone call at a time. Over the course of six months, the client ran Insight through a vigorous vetting process to determine our ability to handle timelines, provide price estimates and prove our overall value.
Each time the client called to request a different quote, our team was quick to respond. By providing timely and professional services, tailored to the company’s exacting needs, we assured the client that we had the bandwidth to handle a major project with many moving parts and challenging deadlines.
Our intense focus and perseverance paid off when the company’s president personally called to say we won the client’s current and future business.
What began as a "trial balloon" with uncertain results has turned into a strong, evolving relationship which allows Insight to service the client's every need, large or small.
Beginning the buildout
Insight rose to the challenge by assembling a team of experts, prepared to handle every facet of the client’s backup data recovery site. Leveraging our strong partner relationships, we offered a comprehensive selection of product solutions, including:
- Microsoft Windows Server — highly virtualized software built for private and hybrid cloud environments
- Dell PowerEdge R640 servers — balancing density and scalability
- Cisco switching solutions — delivering a consistent, high-quality network experience to connected users
- Cisco 9300/2960 FS Load Balancer — preventing downtime in the event of a website crash/overload
- VMware Site Recovery Manager 8.1 — offering secure access to applications and data from any device while automating processes to ensure fast and highly predictable recovery times
- NetApp FAS8020 Unified Scale-Out Storage System — a valuable strategic resource designed to deliver performance, scalability and availability.
- NetApp AFF A300 All-Flash Storage — an agile, efficient IT infrastructure that provides fast, secure and continuous data access.
Faster recovery
The combined VMware and NetApp solutions dramatically reduced potential recovery time from 24–60 hours to five minutes. This automated solution also allowed the client to migrate 60 to 100 machines at a click of a button.
Now that the buildout is complete, the client has asked Insight to handle all future hardware and software needs, including such detailed items as laptop batteries, headsets and security software. What began as a “trial balloon” with uncertain results has turned into a strong evolving relationship which allows Insight to service the client’s every need, large or small.
