Brochure CXone Workforce Engagement

Identify gaps and improve processes across all CX channels by:

• Forecasting and scheduling tools that keep the right-skilled agents available when and where your customers need them
• Tying performance to NPS, CSAT and other experience metrics, providing agents with direct feedback
• Gaining better omnichannel quality and analytics insights while evaluating fewer interactions
• Acting on negative quality and performance trends before they affect the customer

Download the brochure