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Joyce Mullen
President and Chief Executive Officer, Insight Enterprises
Joyce Mullen on Killing the Mega IT Contract
Available for interviews on: AI transformation, self-funding innovation, mid-market disruption, workforce evolution, tariff impacts on tech spending
“No one’s gonna do that anymore.” Joyce Mullen is talking about the massive, years-long transformation contracts that defined enterprise IT for decades. As CEO of Insight Enterprises since January 2022, she’s proving there’s a better way.
Mullen leads 14,000+ teammates serving 30,000+ clients globally with $8.7 billion in annual revenue (FY 2024). But her real disruption is transforming Insight from traditional reseller into what she calls an “AI-first Solutions Integrator” delivering bite-sized, self-funding projects that produce immediate ROI rather than multi-year promises.
The numbers back her approach. Under Mullen’s leadership, AI assessments quadrupled between Q1 and Q2 2025. And clients are seeing transformative results: The Sherlock Company cut video thumbnail selection from days to seconds using AI agents with help from SADA, an Insight company. Petbarn automated pet care recommendations and appointment booking. A building products distributor now uses AI to dynamically adjust pricing in real-time as tariffs change, paying for itself before the first invoice arrives.
“I am trying to remember the last time I used standard search,” Mullen told TIME (May 2025), describing her daily use of Copilot, Gemini, Claude, and ChatGPT. “Maybe for an address?” This hands-on approach — she personally uses AI for everything from customer briefings to staying current on industry developments — shapes Insight’s practical, results-first philosophy.
Before Insight, Mullen ran Dell Technologies’ $50B+ channel business, managing 170,000 partners globally. She could “count on one hand” the partners truly investing across cloud, data, AI, edge, and security.
The traditional channel model doesn’t survive in AI world, where there’s automated procurement, and automated selling, and all sorts of agents doing all kinds of work. And we are ready for that.”
— Joyce Mullen to Bloomberg, August 2025
“We’re freeing people from soul-sucking work,” Mullen explains, citing examples from manual contract reviews to journal entries. “But we’re also building new skills, preparing for teams that will increasingly blend human and AI capabilities.”
To set up an interview with Joyce:
Email: publicrelations@insight.com | Phone: 781-366-1789
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Email: publicrelations@insight.com
Phone: 781.366.1789