Popular questions

Do you offer discount on Bulk Orders?
No, unfortunately we do not offer bulk discounts to consumers.

Do you offer Free Shipping?
No, unfortunately we don’t offer free shipping. Shipping cost estimates can be calculated in the checkout...

What Courier services do Insight use?
Insight use DHL courier service. If you have a tracking number for your order you can track the shipment through their website.

What shipping Options are available?
Delivery options may vary dependant on location. Full delivery options will be visible at checkout. Please see more information here.

What is the cut-off time for Next-Day delivery?
This can vary with distributors, but we generally advise no later than 3pm.

What is your procedure with delivery outside of Mainland UK?
We are able to deliver to all EU countries and beyond but a VAT / EORI number is required. Tax/duty applicable in...

Am I able to order through BACS?
Yes you can, to arrange a BACs payment please call Sales on 0344 846 3333 who will manually setup the order for you.

What does Ordered Upon Request mean?
'Ordered Upon Request' means that we currently have no stock but we are still able to process orders for items of this type...

How do I get clarification on ETA Status’s?
Please see ETA’s and the explanations here

How do I arrange delivery to site (Heavy Items & Specific Requests - up two flights of steps etc)
Delivery costs can vary dependant on size, location and weight. If you need to arrange a special delivery please call us...

How do I raise a return/ get a replacement for a faulty item?
Please read our returns policy and submit a returns request in our Customer Support Centre

Goods not received – Proof Of Delivery Request?
Please raise a support ticket in our Customer Support Centre.

When will I get my refund?
Credit Card Pre-Authorisation cancelled means that no money is taken until your order is ready to dispatch, but BACS...

How do I get help with technical questions?
We advise contacting the manufacturers directly if you have a query related to hardware products. Please see our...

Have more questions?