Client story Insight joins forces with Arrow Energy to deliver a cutting-edge, user-centric digital workspace
By Insight Editor / 1 Nov 2023 / Topics: Data and AI User Experience (UX) Consulting services
Facts at a glance
Client industry:
Utilities
Challenge:
Arrow Energy wanted to create a reliable, intuitive, informative and user-centric digital workspace to drive collaboration, knowledge management and coordination across all departments.
Their previous system was not optimised for productivity; employees found it difficult to quickly access the information they needed and their experience across multiple platforms and apps was inconsistent.
Solution:
- Arrow and Insight created a new solution – the Reservoir intranet, a new digital workspace designed to provide the seamless employee experience and enhanced productivity that the business sought.
- Insight’s support has allowed Arrow to right-size its technology and applications to reduce complexity, improve efficiency and optimise resource allocation. Built with SharePoint, Power Apps, Power BI and Teams, the solution’s low-code integration layer also means Arrow’s IT team can continue to manage and scale the solution without requiring assistance from third-party vendors.
Results:
From the outset, Insight’s priority was to establish a collaborative culture of excellence and community within the blended team. The initial planning sessions focussed on building this alignment as much as it did on scoping the technical aspects of the solution.
The engagement has achieved important business benefits for Arrow, including a significant reduction to costs which previously supported legacy, on-premises infrastructure.
Area of expertise
Arrow Energy is an integrated coal seam gas (CSG) company that explores and develops gas fields, produces and sells gas, and generates electricity. It has been safely and sustainably developing CSG since 2000 and is working to meet the demand for cleaner burning fuels through its gas supply.
The company wanted to create a reliable, intuitive, informative and user-centric digital workspace to drive collaboration, knowledge management and coordination across all departments. To do so, it needed to augment its IT team and develop the right skills and knowledge to take on the project.
Together, Arrow and Insight created a new solution – the Reservoir intranet, a new digital workspace designed to provide the seamless employee experience and enhanced productivity that the business sought.
“It never felt like we were working with Insight as consultants. The nature of the relationship was more partnership-oriented than your traditional professional services vendor–client relationship. Everyone, whether we were from Insight or Arrow, was a part of the one combined team and we were all equally passionate about what we were building” – Karen Beveridge, SharePoint, Change and Communications Specialist, Arrow Energy
The project required a deep understanding of Arrow’s user experience so that the solution would meet the strategic objectives of being intuitive, integrated, personal and dynamic. The team approached the challenge holistically and used it as an opportunity to address several business inefficiencies by creating something completely new and modern.
