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IT support for the modern workforce

Employees expect consumer-like experiences that let them work anywhere, anytime and on any device. When technical challenges arise, end-user support needs to be just as flexible.

We’ll provide hardware and software assistance that fits your team’s schedule and communication preferences with our self-service, service desk and Tech Hub solutions. With next-generation support, your staff is more productive and your IT teams have increased capacity to focus on business-critical initiatives.

In-person support icon

Which modern support option best describes your organization’s needs?

Select an option below.

Level 1-3 support with self-service and live assistance options

Get the features you need with Insight’s service desk.

Business professional using Insight service desk
  • 24/7/365 level 1-3 support
  • ITIL and SLA-based service delivery
  • Multilingual and international service desk support
  • Live support available through chat or phone
  • Automation and self-service capabilities
  • Knowledge base management
  • On-demand dashboards and scheduled reports

Hear from our team

Client story

Optimizing end-user support across 300 locations

As an insurance company grew its business through acquisitions, IT support disparities persisted across 300 locations where some teams had little-to-no IT help. Discover how our managed service desk improved cost controls, resolution times and more.

Read the client story

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Empower employees with self-service options.

Some IT requests are simple — like changing a password, downloading an app or requesting a new device. But they can quickly pile up, disrupting workflows and budgets. Give end users the necessary tools to solve minor issues on their own in minutes.

Through a curated self-help portal, we’ll manage knowledge base articles and training resources that help reduce ticket escalations and wait times. And your staff will have a single stop for all their IT needs — from submitting tickets and tracking requests to contacting live support.

Service desk for the anywhere workforce

For complex tickets that can’t be resolved through self-service, our managed IT service desk is available via chat, phone or client portal. We offer convenient, scalable and fully certified end-user support that can be tailored to fit any budget.

Get access to technicians with a proven record.

  • 1,000,000+ end users supported
  • 2,000,000+ tickets handled per year
  • 450+ service desk technicians
  • Gartner Magic Quadrant recognized for five consecutive years

IT support that drives results

Our dedicated specialists will transform your business by working as an extension of your team. When you choose Insight, you’ll get access to:

Service delivery manager

Your single point of contact is responsible for service level agreement assurance and continuous improvement.

Service desk agents

Each agent is trained on your processes and applications to ensure a high first call resolution rate.

Subject matter experts

For complex challenges, our agents will escalate tickets to an expert with deep knowledge of your environment.

Service desk

A specialist defines service desk agent training requirements and oversees the team’s day-to-day management.

Knowledge management, QA and training team

Agent training for technology is handled by this position, in addition to soft skills, service quality and coaching.

Actionable analytics and reporting

We’ll help you maximize the value of your service desk investments by providing real-time dashboards that highlight knowledge base and live support effectiveness, first contact resolution percentages and more.

Ready to deliver amazing end-user support?

Let our team of IT experts help you create a differentiated support experience in your workplace.

Discover end-user assessments

Level 2 support for remote, on-site and hybrid workers

Tech Hub: Improving virtual support for advanced issues

How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.

Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.

Tech Hub Provides:

  • Flexible virtual support options
  • Efficient responses to break/fix events
  • Faster issue resolution for the hybrid workforce
  • Improved employee satisfaction and net promoter scores

Hear from our team

How Tech Hub works

Tech Hub gives you the ability to deliver personalized IT support that mirrors the office experience. For advanced issues, staff can remotely connect through your organization’s video collaboration tool. End users can directly schedule an appointment via Microsoft Bookings, or a service desk agent will escalate tickets.

Flexible choices for resolving challenges include:

Support assistance icon

Virtual, one-on-one assistance

In-person support icon

In-person support by appointment or walk-up

Device exchance icon

Device exchange through kiosks, vending or lockers

Supported technologies


Apple logo
Dell logo
HP logo
Lenovo logo
Microsoft logo

Operating systems

macOS logo
Windows 10 logo

Connectivity and security

Cisco AnyConnect logo
McAfee logo
Microsoft Defender logo
RSA logo
Symantec logo


Chrome logo
Edge logo
Firefox logo
Safari logo

Mobile devices

Android logo
iOS logo

Core applications

Adobe logo
Cisco Webex logo
Google logo
Office 365logo

Rapid device replacement

Our dispatch add-on services help you minimize downtime when an issue can’t be resolved remotely.

Why Insight for end-user support?

Building upon decades of experience, proven processes and comprehensive managed workplace services, we’ll help you develop, implement and govern the right solutions for your business.

Let’s do big things together.

Innovating is the only way to stay relevant in today’s uber-competitive market. Our unique approach and deep knowledge put you on the path to true innovation.


Let's connect

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