The changes we experienced in 2020 have led Gartner to narrow in on nine technologies in three strategic areas for leaders to focus on in 2021. Discover Gartner’s predictions and recommendations.
“By 2024, organisations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.”
“By 2025, more than 50% of organisations will use a distributed cloud option at the location of their choice, enabling transformational business models.”
“Through 2023, 40% of organisations will blend virtual and physical experiences, leading to increased workforce productivity and customer reach.”
This report is intended for chief executive officers, chief information officers and digital innovation officers. You’ll learn why Gartner recommends focusing on three key areas and how doing so will set your business up for a successful future.
Find out what the Internet of Behaviors (IoB) is and why it’s important. You’ll also gain knowledge around creating a total experience, incorporating an intelligent, composable approach to business and more.
For more than 35 years, Gartner has been the leader in information technology research and advice. Gartner analysts provide actionable insight that business leaders rely on to make important decisions.