The concept and the challenge
Cluttered and ungoverned intranet
WesTrac is one of the largest global Caterpillar dealers, providing its customers with a wide array of machinery and construction equipment as well as a comprehensive whole-of-life management solution. Their intranet was hosted on an aging Sharepoint 2010 environment that was cluttered and ungoverned, with many undocumented customisations which caused maintenance issues.
In order to drive up staff productivity, WesTrac sought for a cost effective intranet solution for its 3000 staff members across Australia. Importantly WesTrac wanted a solution that allows for simple system maintenance with a modern interface and engaging user experience.
They sought for a solution that could be implemented quickly, simply and with minimal disruption to business activity.
Cost effective, user-led solution
Insight implemented the Valo ‘Intranet-in-a-box’ product with Microsoft cloud to provide a refined, polished and robust intranet solution and user experience. The Valo modules were used as building blocks to compose the home page, departmental pages and other content in an attractive, consistent and simple manner that is intuitive for non-technical users. The Valo solution also provided the extensibility points for Insight consultants to apply custom WesTrac branding, content structures and layouts, and additional functionality requested by the business.
Importantly, a cloud-based intranet solution was chosen to enable access from any device and location, and to provide simplified infrastructure management. Insight also developed clearly defined processes so that roll out of incremental improvements could be easily pursued to minimise platform aging in the future. To ensure a rich experience for collaboration, Active Directory was also integrated so that users can easily find colleagues and skills within their business.
By implementing an ‘intranet-in-a-box’ product, it allowed Insight to build the initial testing environment in the first week of engagement. This allowed WesTrac stakeholders to use and understand the system early to provide informed feedback with minimal need for workshopping and design mock-up.