By Tech Journal / 11 May 2022 / Topics: Collaboration Customer experience Deployment Software
Before the onset of the COVID-19 pandemic, one Canadian rewards company had been manually keeping track of inbound and outbound technology while outsourcing operational tactics with different vendors, including warehousing, imaging and asset disposal. These tasks are sometimes designated to IT departments, but this company wanted to keep their IT professionals focused on essential daily operations and reduce their risk of exposure to COVID-19. As a result, they needed a partner that offers zero-touch hot swapping solutions and a simple way to order these services via a web portal.
A zero-touch hot swapping solution enables the IT team to submit an order at any time, enter the end user’s address and automatically send the new device from a warehouse. With a retrieval order, an empty box and waybill are ordered and sent to the end user’s address. They then pack up the device and send it back for disposal. Convenient tracking through the portal allows the IT team to independently manage ins and outs without touching any device or box.
Insight’s device lifecycle services provided exactly what the organization was looking for. Our team proposed our device lifecycle and end-user support services, which included zero-touch kitting and asset disposal with hot swap, all through an easy-to-use portal.
The rewards program company enthusiastically partnered with Insight. As a result, they were able to cut down the number of vendors they worked with while providing their team with the automated, zero-touch solutions they wanted.
To ensure the client got everything they needed, Insight’s web team created a custom, streamlined myInsight web portal. This interface provides an outstanding user experience for their IT team to quickly place orders. By using this new interface, team members can request zero-touch services, keeping IT focused on major business objectives. The portal provides full, real-time visibility into their customer-owned inventory, and it has been particularly useful for integrating new employees, as well as returning and refreshing employee technology.
Overall, Insight’s device lifecycle services have saved the client time and money and allowed their team members to focus on their bottom line. According to the company, Insight’s reputation in the industry and range of services helped solidify their decision to rely on Insight as their sole technology partner.
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